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# Onsite Technical Support Associate

- **Company:** The MOHR Enterprises LLC
- **Location:** Chicago, IL, United States
- **Salary:** $41,600
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Backup Devices, BitLocker Drive Encryption, Bomgar, Information Systems, Network Interface, Proprietary Software, Software Distribution, Peripherals, Information Technology, Casper Suite, Altiris, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d5540b6775a12692

## About the Role

The ideal candidate combines strong customer service and troubleshooting skills with a process-oriented approach. This individual should be comfortable working independently and collaboratively, managing competing priorities, and learning new technologies., * Associate's degree, progress toward an associate's degree, or a bachelor's degree from an accredited institution, preferably in Computer Science, Information Systems, or a related field; alternatively, a demonstrated track record of IT experience.

 * Working toward a technical certification, such as ACMT, ACSP, ACTC, MCP, CNA, CCNA, A+, or Network+.
 * At least 1 year of IT experience.
 * Experience delivering IT solutions in a corporate or enterprise environment.
 * Experience supporting a mixed Mac and Windows environment.
 * Strong customer service, interpersonal, organizational, and problem-solving skills.
 * Ability to work independently and as part of a team.

Preferred Experience & Skills

 * Experience in advertising or marketing organizations.
 * Experience supporting centrally managed computer environments.
 * Audiovisual support experience.
 * Familiarity with:
 * BitLocker and FileVault
 * Software distribution systems, including Altiris and Jamf
 * Adobe Creative Cloud
 * ServiceNow
 * Bomgar
 * Font management systems

## Description

The Onsite Technical Support Associate provides day-to-day IT support for an office or group of offices, helping employees resolve hardware, software, application, and audiovisual issues., Technical Support & Issue Resolution

 * Analyze technical issues and develop effective solutions.
 * Troubleshoot system, application, and hardware problems.
 * Work directly with users to resolve issues and provide updates on ticket progress.
 * Monitor and resolve audiovisual issues, including conference room equipment and meeting or event support.
 * Use and contribute to the internal IT knowledge base.
 * Research external resources when needed to resolve unfamiliar issues.
 * Maintain accurate ticket records, including status updates and resolutions.
 * Escalate issues to the appropriate teams when necessary.

System Administration & Maintenance

 * Perform routine maintenance on laptops and desktops.
 * Track computer assets according to organizational standards.
 * Perform backups and restores.
 * Install and configure hardware, including drives, network interfaces, memory, processors, and peripherals.
 * Install and configure operating systems, patches, and third-party software.
 * Maintain established computer standards and participate in testing new standards.

Communication & User Training

 * Deliver responsive, customer-focused technical support.
 * Communicate clearly and maintain organized documentation.
 * Collaborate with local and remote teams.
 * Share solutions and troubleshooting knowledge with colleagues.
 * Train small and large groups on new IT solutions.

Task & Project Support

 * Complete assigned tasks on time.
 * Follow documented procedures, established practices, and team policies.
 * Manage multiple user groups, issues, priorities, projects, and goals.
 * Follow organizational reporting and escalation structures.

Continuous Improvement

 * Stay informed about technology developments through training, industry resources, conferences, and product evaluations.
 * Build technical knowledge and contribute to improvements in support delivery., * Flexibility to work nonstandard business hours when requested or needed.
 * Availability by cell phone after hours for issue resolution and assistance.
 * Local travel between offices may be required.
 * Occasional travel outside the local area may be required.