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# Technical Support Representative

- **Company:** Graphic Products, Incorporated
- **Location:** Beaverton, OR, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, LiveChat, Software Troubleshooting
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0b928ea2b2cad2b

## About the Role

* Must have a minimum of one year technical troubleshooting experience in a call center environment
 * A passion for working with people and customer service
 * Ability to communicate well, including oral, written and presentation skills
 * Intermediate knowledge of Microsoft 365 apps and services
 * Detail-oriented self-starter, comfortable working independently and as part of a team
 * Excellent time management skills, prioritizing and handling multiple tasks at the same time
 * Bilingual (Spanish/English) applicants a plus

## Description

* Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
 * Develop and maintain technical expertise in Graphic Products applications
 * Assist customers with installing and using safety label printing software
 * Log cases detailing requests for technical assistance and steps taken to resolve
 * Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.