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# IT Help Desk Technician I

- **Company:** Boring Business Systems, Inc.
- **Location:** Lakeland, FL, United States
- **Experience:** Starter
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Routing, Server Supported Gaming
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3a9a8b227ec2a19d

## About the Role

We're seeking a skilled Tier 1 Help Desk Technician to work within a collaborative support pod - a small, tight-knit team that shares tickets, knowledge, and escalation paths to resolve client issues fast. The ideal candidate has prior Tier 1 help desk experience and a strong understanding of network and server troubleshooting.

This is a role for someone who's technically confident, communicates clearly, and genuinely enjoys being the person who gets clients unstuck. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service!, * Education: HS Diploma / GED; Some College Preferred

 * 1-2 years of prior experience as a Tier 1 Help Desk Technician or similar support role.
 * Strong understanding of network troubleshooting (connectivity, DNS, DHCP, basic routing).
 * Solid grasp of server troubleshooting fundamentals (Active Directory, user/permission management).
 * Excellent communication and customer service skills.
 * Ability to work effectively within a team-based pod environment.
 * Strong documentation and time-management habits.

Preferred

 * CompTIA A+, Network+, or Microsoft certifications.
 * Experience in an MSP or multi-client environment.
 * Familiarity with ticketing/RMM tools (ConnectWise, Datto, Autotask, etc.)., * IT Help Desk Technician: 1 year (Required)

## Description

* First-Line Support: Serve as the initial point of contact for client issues via phone, email, and ticketing system.
 * Network Troubleshooting: Diagnose and resolve connectivity, DNS, DHCP, and basic routing/switching issues.
 * Server Support: Perform first-level server troubleshooting (Active Directory, permissions, service restarts, basic diagnostics).
 * Ticket Management: Log, prioritize, and document issues accurately - escalating to Tier 2/3 when needed.
 * Pod Collaboration: Work closely within your support pod, sharing knowledge and coordinating on complex tickets.
 * Client Communication: Keep clients informed with clear, friendly updates from first contact through resolution.
 * Follow-Up: Ensure issues are fully resolved and clients are satisfied before closing tickets.
 * Perform other duties as assigned by the Manager.