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# IT Production Support Analyst

- **Company:** Universal Logistics Holdings, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** JIRA, Business Systems, Data Governance, Standard Sql, SQL Stored Procedures, SQL Databases, SQL Server Reporting Services, Enterprise Software Applications, Warehouse Management Systems, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=114d735d1df35bae

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
 * 2-4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.

Technical Skills

 * Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
 * TMW Suite TMS knowledge a plus.
 * Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
 * Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).

Soft Skills

 * Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
 * Excellent communication and collaboration with technical and non-technical stakeholders.
 * Detail-oriented with strong documentation and organizational skills.
 * Ability to work independently.

Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.
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## Description

The Production Support Analyst role provides second and third-line technical and software support for critical production environments., * Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.

 * Train first level support when possible
 * Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
 * Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
 * Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
 * Create SQL scripts/stored procedures to update critical data due to software gaps.
 * Proactively track system health, job processing, and integrations to prevent downtime.
 * Provide timely updates to business units, operations teams, and leadership on critical incidents.
 * Ensure systems, workflows, and update requests align with ULH's security, compliance, and data governance requirements. Coordinate and perform system upgrades in a test environment.
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