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# IT Support Specialist

- **Company:** Tolar Systems, Inc.
- **Location:** Fort Worth, TX, United States
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Issue Tracking Systems, Network Connections, Azure Active Directory, Remote Service Software, Service Pack, Software Engineering, Wi-Fi Technology, ServiceNow IT Service Management, Computer Equipment, Information Technology, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74aff5b1e6dbad2a

## About the Role

* Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
 * Experience in IT support, help desk services, or technical troubleshooting is preferred.
 * Knowledge of Windows operating systems, Microsoft 365, and computer hardware.
 * Basic understanding of networking, Wi-Fi, and security practices.
 * Strong communication, organization, and problem-solving skills.
 * Ability to prioritize support requests and work effectively with users.

Preferred Skills

 * Familiarity with Active Directory or Microsoft Entra ID.
 * Experience with remote support tools and IT ticketing systems.
 * Knowledge of endpoint management and device configuration.
 * Relevant certifications, such as CompTIA A+, are an advantage.

## Description

* Provide first-level technical support for computers, software, printers, and other IT equipment.
 * Diagnose and resolve hardware, software, and connectivity issues.
 * Install, configure, and maintain computer systems and business applications.
 * Assist with user accounts, password resets, and access permissions.
 * Troubleshoot network connectivity, email, and peripheral device problems.
 * Track support requests and document resolutions in a ticketing system.
 * Escalate complex technical issues to the appropriate IT team.
 * Assist with software updates, security patches, and routine system maintenance.
 * Prepare technical documentation and provide basic user training.
 * Follow company IT security policies and data protection procedures.