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# IT Support Engineer

- **Company:** The Finish Line Inc
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Business Software, Software as a Service, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Runbook, Okta, Microsoft InTune, Adobe, Slack, User Administration, ManageEngine
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2f1578988ec54968

## About the Role

* Approximately 3-5+ years of hands-on IT support experience, with the ability to work independently in a small IT environment.
 * Practical experience administering Windows 10/11, endpoint management tools, and device imaging and provisioning.
 * Working knowledge of identity and access management, including Okta or equivalent SSO/MFA platforms.
 * Experience supporting Microsoft 365 and business applications such as Box, Zoom, Slack, and Adobe.
 * Familiarity with basic networking, VPN troubleshooting, ticketing systems, and technical documentation.
 * Strong problem-solving skills, attention to detail, and a proactive approach to verifying outcomes and following through to resolution.
 * Ability to exercise sound judgment, adapt standard processes when necessary, and communicate effectively with end users and senior stakeholders., The successful candidate takes ownership of problems from start to finish rather than simply processing tickets. They know when to follow established procedures, when to investigate further, and when to escalate with potential solutions. This is a mid-level IT Support Engineer position, not an entry-level helpdesk role, and requires the ability to manage day-to-day IT operations with minimal oversight., * IT support: 6 years (Required)
 * Financial services: 3 years (Required)

## Description

We are seeking a mid-level IT Support Engineer to manage end-user technology operations with minimal supervision. This role goes beyond traditional helpdesk support, requiring strong technical judgment, accountability, and ownership of IT outcomes. The ideal candidate will proactively resolve issues, verify completed work, and reduce reliance on senior engineering leadership., * Provide Level 1-2 technical support for hardware, software, networking, VPN, and remote-access issues.

 * Own endpoint health, including device enrollment, imaging, patching, compliance, and monitoring using Intune, ManageEngine Endpoint Central, or equivalent tools.
 * Manage employee onboarding and offboarding, account provisioning, and access across Okta, Microsoft 365, Adobe, and other SaaS platforms.
 * Build and configure devices based on user needs, applying standard procedures with sound technical judgment.
 * Verify solutions and configurations before closing requests, ensuring issues are fully resolved.
 * Troubleshoot unfamiliar issues independently and escalate with a clear diagnosis and recommended next steps.
 * Maintain accurate technical documentation, runbooks, and knowledge base articles.