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# 1285 Technology Support Specialist II

- **Company:** Northwest Area Education Agency
- **Location:** Le Mars, IA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Data Systems, Desktop Computing, Hard Disk Drives, Google Tools, Software Engineering, Network Routers, Data Processing, Scripting, Computer Networking Systems, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b78711feda3c1bc7

## About the Role

* Two-year post-secondary education or equivalent technical training/certification, plus two years of work experience providing computer and technology support.
 * Proficient in the use of Mac IOS and Google products, along with basic knowledge of scripting.
 * Knowledge of computing devices, software interface, network systems (wired and wireless), routers, firewalls

## Description

Provide support to the AEA staff in utilization and maintenance of all aspects of technology, including: hardware, software, network systems, data systems, application development, and related technology., * Assist in promoting and implementing the AEA's technology plan.

 * Research technology solutions and make recommendations to the director of information technology.

 * Develop user-specific applications to support AEA services and meet the needs of the AEA staff.

 * Work closely with AEA staff to determine what data and information processing needs exist and creatively work towards computing/application systems to meet those needs.

 * Maintain technology devices and provide support to AEA staff for any device that is malfunctioning.

 * Troubleshoot technical programs, products, and applications used by the AEA and design applications or programs as needed to improve efficiency and effectiveness.

 * Monitor and respond in a timely manner to technology support requests.

 * Provide excellent customer service to AEA employees (creative solutions, quick thinking, resourcefulness, and patience).

 * Responsible for supporting all devices including computers, Chromebook, monitors, keyboards, mouse, hard drive, monitors, and audio/visual equipment.

 * Maintenance of user devices, including upgrading and configurations as needed.

 * Assist in the deployment, configuration, and support of operating systems on desktops and mobile devices.

 * Provide training on technology devices to both new and existing employees.

 * Maintain knowledge of all applications used within the AEA in order to provide support to employees as needed and train other technology department staff as necessary.