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# Network Support Technician

- **Company:** Scion Staffing, Inc.
- **Location:** Portland, OR, United States (Remote available)
- **Experience:** Expert
- **Salary:** $85,000.0
- **Contract:** Contract
- **Skills:** Access Network, Artificial Intelligence, Microsoft Azure, Spanning Tree Protocols, CompTIA Network+, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Issue Tracking Systems, Networking Hardware, Subnetting, Network Troubleshooting, Network Architecture, Network Monitoring, Routing, Network Administration, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Access Point, Wireless Networks, Network Routers, Diagnostic Tools, Identity Services Engine, Network Access Control, Firewalls (Computer Science), Information Technology, Network Support, Fortinet, Firepower, Cisco, Telco Cloud
- **Published:** October 27, 2026
- **Apply:** https://scionstaffing.com/apply-with-scion-staffing/

## About the Role

* Cisco Meraki security appliances, switches, and wireless access points; Fortinet FortiGate; Cisco routing and switching, including ASA and Firepower.
 * Intermedia cloud voice; network access control platforms such as Aruba ClearPass, Cisco ISE, or Genians.
 * Microsoft Azure and communications/contact center platforms such as Five9, Zoom, Zoom Contact Center, and Dialpad.
 * Ekahau wireless surveys and design; Cato Networks or comparable SD-WAN/SASE platforms.
 * ConnectWise Manage or experience working in a managed service provider environment., * CCNA certification OR 5 years of hands-on experience supporting routers, switches, firewalls, and wireless networks.
 * Strong knowledge of TCP/IP, DNS, DHCP, VLANs, spanning tree, static routing, and IP subnetting.
 * Experience owning escalated network support tickets beyond first-line triage.
 * CompTIA Network+ certification is strongly preferred.
 * Practical experience configuring or supporting enterprise firewall and routing platforms.
 * Ability to work remotely from a dedicated, quiet workspace with reliable internet access.
 * Availability to work 8am-5pm PST and participate in on-call coverage.
 * Willingness to travel to customer sites when needed; must have a valid driver's license, acceptable driving record, and auto insurance.

## Description

Support connectivity, security, and communications infrastructure across a varied client environment. This role combines advanced troubleshooting, network administration, and proactive maintenance, with a focus on resolving escalated technical issues and keeping customer networks reliable. Must be comfortable diagnosing complex problems, implementing configuration changes, documenting technical work, and collaborating with colleagues and customers., * Troubleshoot escalated network issues involving routers, switches, firewalls, and wireless infrastructure; identify root causes and implement solutions.

 * Configure, maintain, and upgrade network equipment, including firmware updates, security policies, and access controls.
 * Monitor network performance and use diagnostic tools to investigate outages and connectivity issues.
 * Support wireless networks, cloud communications, and network access management technologies.
 * Document troubleshooting, configuration changes, and resolutions in the ticketing system.
 * Collaborate with technical teams and customers to resolve issues and support infrastructure projects.
 * Participate in on-call rotations and scheduled after-hours maintenance as needed.