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# Help Desk Technician

- **Company:** Dale Workforce Solutions
- **Location:** Plainview, NY, United States
- **Contract:** Temporary contract
- **Skills:** Active Directory, Software Applications, Issue Tracking Systems, IT Management, Network Troubleshooting, Microsoft Office, Networking Basics, Computerised Systems, Computer Equipment, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.nettemps.com/us/en/W6E0927CEDE8C29CB0E.ntap

## About the Role

* High school diploma or equivalent; additional technical certifications (eg, Microsoft Certified Professional) are a plus.
 * Proven experience as a Help Desk Technician or in a similar technical support role.
 * Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
 * Excellent communication skills with the ability to explain complex technical issues to non-technical users.
 * Experience with remote troubleshooting and support tools.
 * Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
 * Strong problem-solving skills and attention to detail.

Preferred Skills and Experience:

 * Familiarity with Windows environments.
 * Basic knowledge of networking principles and protocols.
 * Experience working with Active Directory and Office 365.
 * Familiarity with ticketing systems and IT management tools.

## Description

* Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
 * Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
 * Install, configure, and support various software applications, operating systems, and hardware devices.
 * Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
 * Assist with user onboarding, including setting up new equipment and configuring user accounts.
 * Ensure the timely and accurate completion of all service requests and tasks.
 * Provide remote support and assistance as needed, ensuring minimal disruption to users.
 * Collaborate with other IT team members to identify recurring issues and implement solutions.
 * Maintain a knowledge base of common issues and solutions for future reference.
 * Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.