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# Level II Support Engineer (MSP / Dental IT / Cybersecurity Focused)

- **Company:** Techspedient LLC
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000 - $60,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Imaging Technology, Internetworking, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Firewalls (Computer Science), Server Operating Systems & Platforms
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2c4dd69cea5e20f0

## About the Role

* 3+ years experience working in an MSP environment
 * Strong troubleshooting skills
 * Experience supporting Microsoft 365 environments
 * Experience with Windows 10/11 and Windows Server
 * Basic networking knowledge (firewalls, switches, VPNs, DNS, DHCP)
 * Experience with RMM and PSA platforms
 * Excellent verbal and written communication skills
 * Strong documentation habits
 * Ability to work independently in a remote environment
 * Ability to prioritize and manage multiple tickets simultaneously, * Experience supporting dental or healthcare offices
 * Experience with PSA, RMM, ITGlue, EDR, Backup Solutions
 * Microsoft certifications
 * Security-focused mindset
 * Experience working with HIPAA-regulated environments, We are looking for someone dependable, responsive, and process-oriented. Communication and ownership are critical in this role. We value people who take initiative, follow standards, and genuinely care about the client experience.

## Description

This is not a corporate internal IT role. This is a fast-paced MSP environment where no two days are the same. We are looking for someone who takes ownership, communicates well with clients, and genuinely enjoys solving problems.

This is a fully remote position for candidates located within the United States.

What You'll Be Doing

 * Responding to support tickets, phone calls, and escalations
 * Troubleshooting Microsoft 365 issues
 * Supporting Windows workstations and basic server environments
 * Assisting with printers, scanners, dental imaging devices, and line-of-business applications
 * Troubleshooting networking, VPN, DNS, and internet connectivity issues
 * Working directly with vendors and onsite technicians
 * Documenting environments and updating IT Glue documentation
 * Using HaloPSA and NinjaOne to manage and resolve tickets
 * Escalating appropriately when needed while maintaining ownership of the ticket
 * Delivering excellent customer service to healthcare professionals and office staff