> Markdown version of [/jobs/ext/4450677-service-desk-specialist-ii](https://www.wearedevelopers.com/jobs/ext/4450677-service-desk-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist II - **Company:** WEROAD INC - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $80,000 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Final Cut Pro, Cloud Computing, Data Migration, Sentiment Analysis, Software Engineering, Systems Integration, Web Template Systems, Google Drive, Data Management, Hubspot, Hardware Debugging - **Published:** October 16, 2026 - **Apply:** https://www.builtincolorado.com/job/manager-social-usa/11698457?handler=ApplyRedirect ## About the Role Applicants must be authorized to work in the United States. WeRoad does not sponsor employment visas for this position. ## Description You own how WeRoad shows up on social media in the US. You'll set the strategy, build the system behind it (style guide, templates, sourcing plan, calendar), then run it every day: scheduling, posting, community, and the honest read on what's working. This is a builder's role: no legacy playbook, a lot of content to orchestrate across HQ, creators, and the US team, and a weekly rhythm you set. You report directly to the General Manager US and work closely with the HQ Content team, who set global brand standards and supply part of the content you'll schedule. What you'll own Strategy & foundation * Social strategy: co-create a one-page US social strategy with the GM and team: objectives, audience, KPIs. * Content mix: define the sourcing ratios so there's always a clear place to pull from to fill the calendar. * Style guide: build the social style guide: logos, typefaces, colors, sizes. * Template system: design formats for every content type: Stories, Reels, posts, carousels, intro and outro clips. * Asset system: organize every approved asset in one system (Google Drive and/or Canva) so anyone on the team can find and use it. * Built to scale: start with Instagram, but build every piece to replicate on TikTok and Facebook. Content sourcing & planning * Content calendar: own it, end to end. * Sourcing plan: know where every piece of content comes from, and make sure it shows up on time. * Creators & UGC: find and manage influencers; secure UGC and the rights to use it. * Video editors: direct editors with clear creative briefs. * Weekly social rhythm: run the weekly meeting so every team is aligned and content is previewed before it goes live. Execution * Master schedule: oversee the master schedule in Metricool, including HQ-sourced posts. * Publishing: schedule and post across channels. * Community: respond and manage engagement day to day, in WeRoad's tone of voice. * Performance: track results and feed what you learn back into the strategy. What you'll be measured on * US audience growth and engagement rate on Instagram, then TikTok and Facebook. * Calendar health: posting consistency, and content landing from the planned sources on schedule. * Traffic and booking intent driven by social. * Community responsiveness: quality engagement and qualitative sentiment analysis. What you bring * You've built a social program from scratch: style guide, templates, sourcing plan, calendar. Not just posted into someone else's. * A strong eye and hands-on tools: Canva, CapCut or similar, and Metricool or another scheduling and analytics platform. * Creator experience: you can find influencers, negotiate, and secure UGC rights. * You can brief a video editor and get back what you asked for. * An operator's brain: you run meetings, keep asset libraries clean, and make sure nothing falls through the cracks. * A voice that fits ours: friendly, a little ironic, human. * Analytical honesty: you report what's working and what isn't, and change course. * Authorized to work in the US., Junior Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Provides technical support for low- to moderate-complexity hardware and software issues, resolves service desk requests, researches escalated problems, maintains knowledge of client systems, and assists with training and knowledge transfer. The role requires strong customer service, troubleshooting, and problem-solving skills, with shifts based in Chicago either fully in-person or hybrid. Top Skills: AzureIntuneMS OfficeOffice 365Windows Wipfli Consultant 19 Minutes Ago Remote or Hybrid United States 117K-158K Annually Senior level 117K-158K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Lead complex HubSpot and Creatio CRM implementations from strategy through deployment and optimization. Advise executive stakeholders, architect scalable solutions, oversee configuration, integrations, data migration, testing, and adoption, and manage delivery quality, scope, timelines, and risks. Mentor consulting and technical teams, develop implementation standards, support presales activities, and expand CRM consulting offerings and client relationships. Top Skills: AnalyticsCreatioCRMData MigrationErpHubspotIntegrationsMarketing Automation Wipfli Service Desk Specialist II 19 Minutes Ago Remote or Hybrid Junior Junior Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Provides technical support for hardware and software issues of low to moderate complexity. Resolves service desk requests, maintains knowledge of client systems and procedures, researches escalated issues, and supports knowledge transfer and training. The role requires strong customer service, troubleshooting, and hardware repair skills, with scheduled shifts worked fully in person or in a hybrid Milwaukee office arrangement. Top Skills: AzureIntuneItilMS OfficeOffice 365Windows Operating System What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute