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# Help Desk Technician

- **Company:** American Battery Solutions
- **Location:** Springboro, OH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Cloud Computing, Issue Tracking Systems, Microsoft Office, Productivity Software, Software Engineering, Computer Equipment, Information Technology, User Administration
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b37d4be3068473eb

## About the Role

* Associates degree in an Information Technology discipline or related field of study or equivalent experience.
 * Minimum one (1) year experience in IT help desk or support level function.
 * Relevant IT certifications (CompTIA A+, Network+, or similar) preferred.
 * Proficient understanding of computer hardware and software.
 * Experience with Windows and macOS operating systems.
 * Familiarity with Microsoft Office Suite and cloud-based productivity tools.
 * Strong problem-solving skills and attention to detail.
 * Excellent communication and customer service skills.
 * Previous help desk or customer support experience.
 * Eagerness to learn and a passion for technology.
 * A strong desire to build a career in IT support.

## Description

The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues., * Provide first-line technical support via phone, email, or in-person to end-users.

 * Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
 * Install, configure, and maintain operating systems and software applications.
 * Assist with account provisioning and password resets.
 * Assist in the setup and maintenance of IT equipment and infrastructure.
 * Collaborate with senior technicians to escalate and resolve complex technical issues.
 * Document and track support requests in our ticketing system.
 * Ensure a high level of customer satisfaction through effective communication and issue resolution.
 * Stay up-to-date with the latest technology trends and industry best practices.
 * Adhere to federal and state regulations.
 * Adhere to all company policies, processes, and procedures.
 * Performs other duties as requested, directed, or assigned.
 * Predictable and reliable attendance., * Focuses on Quality: Drives work results with a quality focus on actions and results.
 * Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
 * Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
 * Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
 * Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
 * Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
 * Communications: Exchanges thoughts, feelings, and information effectively.

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 * Prolonged periods sitting at a desk and working on a computer.
 * Constantly operates a computer and other office equipment.
 * Ability to adjust focus, especially due to concentration on a computer screen.
 * May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
 * The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.
 * Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.
 * The noise level in the work environment can be moderately loud.