> Markdown version of [/jobs/ext/4451041-warranty-technical-support-representative-at-superior-air-parts](https://www.wearedevelopers.com/jobs/ext/4451041-warranty-technical-support-representative-at-superior-air-parts). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Warranty Technical Support Representative at Superior Air Parts

- **Company:** Sp Holdings Corp
- **Location:** Coppell, TX, United States
- **Experience:** Expert
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Microsoft Dynamics, Microsoft Office, Software Tools
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62c6cd9f5fe1d2e7

## About the Role

* Licensure: Must hold a valid FAA Airframe and Powerplant (A&P) License.
 * Experience: 5-10 years of dedicated engine maintenance experience, with deep knowledge in general aviation aircraft maintenance, reciprocating engine overhauls, or aerospace engineering.
 * Technical Literacy: Ability to confidently read and interpret engine overhaul manuals, operating schematics, illustrated parts catalogs (IPCs), and engineering drawings.
 * Communication Skills: Strong verbal and written communication talent, with a knack for translating complex mechanical concepts into clear terms for customers of varying mechanical backgrounds.
 * Software Skills: Proficiency with Microsoft Office 365 (Word, Excel, Outlook). Experience with Microsoft Dynamics (AX or D365) is a major plus.
 * Logistics: Willingness to travel to customer sites when required for technical support and a willingness to be hands-on when needed.

## Description

Superior Air Parts is seeking a highly skilled and analytical Technical Support Representative to join our team on-site in Coppell, Texas. In this vital role, you will serve as a technical expert and the primary point of contact for our customers and end-users. You will resolve technical product concerns, process warranty and RMA claims, and deep-dive into technical documentation to ensure proper installation and flight safety conditions. If you are an experienced general aviation maintenance professional looking to transition your hands-on expertise into a impactful technical support career, we want to hear from you. What You'll Do (Essential Duties)

 * Customer Support: Interact directly with aircraft owners, pilots, and maintenance personnel regarding product usage, troubleshooting, and technical solutions.
 * Claims Management: Assign, input, and fully process product warranty and RMA claims according to company procedures.
 * DataRoot Cause Analysis: Track and analyze incoming warranty data to proactively isolate potential product issues and assist with root-cause evaluations.
 * Document Review: Evaluate complex technical documents to confirm eligibility, proper installation parameters, and standard operating conditions.
 * Aviation Events: Travel and represent Superior Air Parts at major aviation trade shows, fly-ins, industry expos, and customers to provide expert product support.