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# Technical Support Analyst II (Audio-Visual)

- **Company:** Mondo, Inc.
- **Location:** Houston, TX, United States
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Networking Basics, Microsoft InTune
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/21ef7d5a-f827-40b5-89be-1cf22267e8dd/technical-support-analyst-ii-audiovisual

## About the Role

* Hands on experience with audio visual equipment such as Microsoft Teams Rooms, Crestron, Polycom, Neat, or Logitech
 * Ability to lift 50 pounds, bend, climb ladders, and maneuver under tables and furniture
 * Strong communication skills with a clear focus on end user enablement
 * Ability to manage multiple tasks, prioritize, and meet deadlines in a fast paced environment
 * Comfortable working 100 percent onsite

Preferred Qualifications:

 * Direct experience with all listed AV platforms, though not required
 * Basic networking knowledge
 * Strong analytical skills with the ability to interpret system data and reporting
 * Experience supporting large scale corporate meeting or event environments

## Description

Job Description:This is an end user focused technical support role centered on audio visual systems supporting daily meetings and events across a major corporate facility. The person in this role will troubleshoot and maintain conference room hardware and software, train end users, and help keep a large scale AV environment running smoothly across platforms like Microsoft Teams Rooms, Crestron, Poly, Logitech, and Neat., * Provide day to day support, maintenance, and troubleshooting for conference room audio visual hardware and software

 * Assist end users with meeting scheduling, room setup, and reported technical issues
 * Monitor system health across Microsoft InTune, Crestron, Logitech, Poly, Neat, and AppSpace digital signage platforms
 * Conduct daily site walkthroughs to proactively identify down systems
 * Run and review system health reports to catch issues early
 * Support camera tracking systems and related meeting technology
 * Train end users on proper use of AV systems to reduce recurring issues
 * Research new AV products and stay current on production systems
 * Collaborate with senior AV staff, vendors, digital teams, and sourcing teams to resolve issues