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# Desktop Support Technician II

- **Company:** Pyramid Consulting Inc.
- **Location:** Vermont, United States
- **Experience:** Expert
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Backup Devices, Microsoft Outlook, Computer Networks, Microprocessors, Hard Disk Drives, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Peripherals, Computer Equipment, Hardware Infrastructure, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.dice.com/job-detail/0928d769-ca05-4622-8623-af6b27c3b398

## About the Role

* Key Skills;" Desktop Support ", " IT Support ", "Help Desk", " Service Desk ", " Desktop Technician ", " Windows ", " Office 365 ", " ServiceNow ", " ticketing ", " ticket management ".
 * 3 5 years of desktop/IT support experience preferred.
 * Strong PC hardware and Windows troubleshooting skills.
 * Experience with Office 365, Windows 10, imaging, and ticketing systems.
 * Basic server/network troubleshooting knowledge.
 * Strong customer service, communication, teamwork, and dependability.
 * Enterprise environment experience preferred; engineering/manufacturing experience is a plus.
 * U.S. Citizenship required due to export-control requirements.
 * Must pass required background and drug screening.
 * Interview: Phone screen followed by customer interview onsite or via Microsoft Teams.

## Description

* Shift: Monday Friday
 * Position 1: 7:00 AM 3:30 PM
 * Position 2: 8:00 AM 4:30 PM
 * Troubleshoot and repair PCs, laptops, monitors, printers, and peripherals.
 * Diagnose/replace hardware components including RAM, hard drives, CPUs, and motherboards.
 * Support Windows, Office 365, Outlook, network printers, imaging, and ServiceNow.
 * Perform PC refreshes, printer migrations, IMAC activities, and asset management.
 * Provide basic server and network troubleshooting and Smart Hands support.
 * Assist with installations, configurations, upgrades, patching, backups, and maintenance.
 * Provide face-to-face technical support to onsite users.
 * Manage tickets, follow-ups, escalations, and multiple projects.