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# IT Manager

- **Company:** USA, UTILITIES SERVICES ALLIANCE, INC.
- **Location:** Northbrook, IL, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Servicenow
- **Published:** October 1, 2026
- **Apply:** https://www.juju.com/job/16_f69182043

## About the Role

* 4-7 years of IT support or systems administration experience
 * Experience managing help desk or technical support environments
 * Knowledge of networking, systems, and troubleshooting
 * Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
 * Associate or Bachelor's degree preferred

AI Requirement:

 * Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
 * Ability to automate repetitive IT support processes

## Description

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery., * Manage IT help desk and support ticketing system

 * Oversee hardware, software, and system maintenance
 * Support network and infrastructure performance
 * Troubleshoot technical issues across departments
 * Maintain IT documentation and system logs
 * Support vendor coordination and system updates
 * Track IT performance metrics and service levels
 * Additional duties as assigned

AI & Automation Requirement

 * Must implement AI-powered help desk and ticket routing systems
 * Responsible for automating repetitive IT support tasks
 * Expected to use AI tools for diagnostics, documentation, and system monitoring
 * Must continuously identify opportunities to reduce manual IT workload through automation