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# Implementation Manager- Government Solutions

- **Company:** Vector Solutions
- **Location:** Bloomington, IN, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Software as a Service, Microsoft Office, Microsoft PowerPoint, Cloud Services, Salesforce.Com, Software Engineering
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1dd478b726ac4a56

## About the Role

* 2 years in a customer-facing, service-oriented position focusing on relationship management.
 * 2 years implementing software for customers and consider yourself tech savvy and able to pick up new technology quickly.
 * Ability to perform in a self-managed environment.
 * Excellent interpersonal skills are needed to develop strong business relationships with clients.
 * Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
 * Confidence presenting new ideas to clients and high-level executives.
 * Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
 * Excellent communication skills verbally and written in addition to presentation skills.
 * Strong work ethic and ability to work independently with minimal supervision.
 * Excellent organizational skills.
 * Ability to adapt to new conditions, assignments, and deadlines.
 * Excellent time management, goal setting and prioritization capability.
 * Thrives working in a fast-paced, team environment.

Preferred:

 * Bachelor's degree in a related field
 * Experience using Service Cloud, Churn Zero and other similar software
 * Experience working in a high growth SaaS environment.

## Description

* Be passionate about implementing Vector Solution's technology to your assigned business unit
 * Be a consultative partner to guide configuration and implementation decisions based on the customer's use case and actively assist with platform configurations and troubleshooting
 * Lead implementation meetings with customer project managers and stakeholders focused on the implementation of the customer's desired outcome
 * Design and manage the potentially custom implementation of larger, more complex partner
 * Embrace and apply emerging AI capabilities to improve implementation strategies, streamline workflows, and drive better customer outcomes
 * Work towards professional development goals that align with company initiatives
 * Support the Director of Implementation with team-wide strategies and process
 * Be able to brief team leadership or any member of the customer operations organization on project status
 * Lead by example and perform duties in a respectful manner
 * This role follows a hybrid schedule, with 2-3 days per week in-office
 * Ability to travel to customer sites (10-15%) to support onboarding and key milestones
 * Other duties as assigned