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# Help Desk Specialist - 160035

- **Company:** Zachary Piper
- **Location:** New Orleans, LA, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Office Suite, SC Clearance
- **Published:** October 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9236045/help-desk-specialist-160035

## About the Role

* Active Secret Clearance

 * At least 1 year of IT support experience

 * IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent)

 * Hands-on experience with troubleshooting, ticketing tools, and general IT support

## Description

* Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment

 * Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems

 * Collaborate with employees and leadership to diagnose and resolve IT problems

 * Support daily operations of the Enterprise Service Desk

 * Manage service tickets, run scripts, answer incoming calls, and meet established service metrics