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# Technical Service Engineer

- **Company:** New Charter Technologies
- **Location:** Chattanooga, TN, United States
- **Salary:** $40,000.0
- **Contract:** Permanent contract
- **Skills:** Domain Name System (DNS), Web Browsers, Issue Tracking Systems, Microsoft Office, Networking Basics, Wi-Fi Technology, Computer Network Operations, Computer Equipment, Patch Management, Malware Detection
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5bd57753af145501

## About the Role

* Minimum of 1 year experience troubleshooting PC systems in a professional environment
 * Strong verbal and written communication skills Ability to work independently
*

Recommended Certifications:
CompTIA A+ Certification (preferred but not required)
*

## Description

MCA, a New Charter company, are seeking a proactive and tech-savvy Technical Support Representative (TSR) to provide Tier 1 IT support and serve as the first point of contact for end-user service requests. This role is ideal for candidates with strong troubleshooting skills, a passion for customer support, and the ability to manage overnight shifts in a fast-paced technical environment.

TSRs are responsible for assessing and resolving front-line technical issues, escalating complex problems to senior support tiers, and maintaining clear and professional communication throughout the support process. You will collaborate with internal teams including NOC (Network Operations Center), CSRs, TSMs, and other IT support tiers as needed., * Serve as the first point of contact for customers via phone, email, or ticketing system

 * Diagnose and resolve Tier 1 issues in a timely and efficient manner
 * Escalate unresolved or advanced issues to higher-tier support teams with proper documentation
 * Follow standard operating procedures and stay updated with all technical support guidelines from the TSM
 * Perform routine preventative maintenance tasks, patch management, and assist with documentation
 * Support Network Operations projects by completing assigned subtasks Maintain detailed logs of customer interactions and technical troubleshooting steps
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Typical Tier-1 Support Tasks:

 * End-user software support (Microsoft Office, email clients, web browsers, customer-specific apps)
 * Standard software installation requests (advanced installations escalated to NOC)
 * Anti-malware and antivirus troubleshooting
 * Basic PC hardware diagnostics and support Basic network connectivity troubleshooting (Wi-Fi, DNS, IP conflicts, etc.)
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