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# Desktop Support Technician

- **Company:** Leidos, Inc.
- **Location:** Virginia Beach, VA, United States
- **Experience:** Experienced
- **Salary:** $50,700.0 - $91,650.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Centers, HP Service Manager Software, Hardware Infrastructure
- **Published:** October 23, 2026
- **Apply:** https://diversityjobs.com/career/18700505/Desktop-Support-Technician-Virginia-Virginia-Beach

## About the Role

*US Citizen and possess an active DoD Secret Clearance.
*HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
*Valid DoD 8570 IAT Level II: Security+ or higher Certification.
*Must demonstrate expertise in IT Enterprise Operations.
*Experience with Microsoft Windows OS, version 10.
*Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
*Basic network troubleshooting skills.
*Excellent customer service skills.
*Excellent oral and written communication skills.

These Qualifications Would be Nice to Have:
*Organized and detail-oriented.
*Strong leadership skills.
*Self-motivated/ self-directing.
*Strong collaboration, prioritization, and adaptability skills required. Relationship building.
*Ability to manage and prioritize their own work, and that of their team.
*Independent decision making.
*Analytical thinking; thinking out of the box.
*Ability to effectively communicate with all organizational levels (SME to Senior Management).
*Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.

## Description

*Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.
*Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
*Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer).
*Judge distance between objects to work safely on ladders and in confined spaces.
*Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.

What You'll Get to Do:
*Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
*Ensure proper ticket-handling according to guidelines set in place.
*Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
*Ensure customer-related tasks are completed within the timeline set.
*Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
*Assist other technicians in resolving complex issues.