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# MANAGER, ABSENCES AND ACCOMMODATIONS (HYBRID - CHARLOTTE, NC)

- **Company:** Compass Group USA Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Office, HR Software, Tools for Reporting
- **Published:** October 10, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3454744995&tx=JJ2115FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Human Resources, Business Administration, or a related field required.
 * 5+ years of experience in leave administration, disability management, accommodations, benefits, or related HR functions.
 * 2+ years of leadership experience, including coaching, performance management, and workload oversight.
 * Strong knowledge of FMLA, ADA, STD, LTD, and state and local leave laws.
 * Experience managing case-based operations, quality assurance, compliance-focused workflows, and escalations.
 * Experience with leave management systems, HRIS platforms, AI tools, reporting, audits, vendor management, and process improvement.

Knowledge, Skills & Abilities

 * Strong knowledge of leave, disability, and accommodation laws and practices.
 * Proven ability to lead teams, drive accountability, and build capability.
 * Sound judgment in complex situations, balancing compliance, employee support, and business needs.
 * Strong communication, coaching, relationship management, and problem-solving skills.
 * Ability to interpret policies and legal requirements and apply them consistently.
 * Experience using data and reporting to identify trends and improve outcomes.
 * Ability to collaborate effectively across HR, Legal, Employee Relations, Payroll, Benefits, vendors, and business leaders.
 * Adaptability and experience leading teams through change.
 * Proficiency with Microsoft Office, HRIS platforms, leave management systems, reporting tools, AI, and related technology., Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

## Description

The Manager, Absences & Accommodations leads a team supporting employees and managers through leave, disability, and workplace accommodation processes. Reporting to the Director, Absences & Accommodations, this role ensures consistent case execution, compliance, high-quality service, and a positive employee experience across FMLA, ADA, STD, LTD, state and local leave programs, and accommodation requests., * Lead and develop a team of leave and accommodation advisors through coaching, feedback, and performance management.

 * Oversee daily case operations, including assignments, workload balancing, service levels, documentation quality, and timely follow-up.
 * Ensure consistent application of policies, procedures, quality standards, and escalation protocols.
 * Review complex or high-risk cases and partner with Legal, Employee Relations, HR, and leadership as needed.
 * Conduct audits, calibrations, and coaching to improve accuracy, compliance, and the employee experience.
 * Drive process, workflow, communication, and system improvements.
 * Support effective use of leave management systems, HRIS platforms, reporting tools, and automation.
 * Partner with HR, Legal, Payroll, Benefits, vendors, and business leaders to resolve issues and maintain consistent practices.
 * Ensure clear, timely, and compliant employee and manager communications.
 * Support onboarding, training, and ongoing development of advisors and stakeholders.
 * Monitor legislative and regulatory changes and translate updates into processes, training, and operations.