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# IT Support Technician - Customer Support (Spanish)

- **Company:** Pyramid Consulting Inc.
- **Location:** Holtsville, NY, United States
- **Salary:** $37,440.0 - $39,624.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Databases, Computer Literacy
- **Published:** October 17, 2026
- **Apply:** https://www.thejobnetwork.com/job/c5efdf37-73e9-45a8-9ffa-54e3ed0570b4/it-support-technician-customer-support-spanish

## About the Role

* Key Skills; Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY SUPPORT SPECIALIST, HELP DESK TECHNICIAN, DATABASE ENTRY.
 * HS Diploma and College background REQUIRED
 * Light IT background a MUST
 * 1 YR. customer service experience a MUST
 * Excellent communications skills.
 * Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
 * Worked remote previously a MUST
 * Flexible availability (especially weekends) a MUST
 * Must be able to multi-task in a fast-paced environment and work independently

## Description

Job DescriptionImmediate need for a talented IT Support Technician - Customer Support (Spanish). This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested., * Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers

 * Hiring Notes
 * Some schedule flexibility may be available.
 * Peak demand occurs during the first week of January.
 * Willingness to work flexible hours during peak business periods.
 * Ability to work in a fast-paced, high-volume environment.
 * Candidates may need to start as early as 4:00 AM during peak week.
 * All candidates will participate in a Teams video interview.
 * Microsoft Teams with cameras on.
 * Provides assistance to customers during all phases of the inventory process.
 * Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
 * Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
 * Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
 * Works under close supervision to answer questions regarding company products and services.
 * Directs callers to appropriate resources
 * Escalates complex questions to more senior representatives