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# Desktop Support Specialist

- **Company:** Stellar Professionals
- **Location:** Raleigh, NC, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Active Directory, Computer Networks, Data Centers, Data Migration, Dynamic Host Configuration Protocol, Identity and Access Management, Network Protocols, Citrix Systems, Software Deployment, Software Engineering, Peripherals, Computer Equipment, Call Tracing, User Administration, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.dice.com/job-detail/64a76f0f-fbc9-4946-9fa5-4d94693a35ec

## About the Role

< data-path-to-node="14">Primary Skills

 * Hardware & Peripherals: Expert hands-on experience with desktop/laptop hardware, mobile devices, and components.
 * PC Imaging & Software Deployment: Proficient in imaging workstations and installing software packages.
 * Service Desk Systems: Hands-on experience with ServiceNow for call tracking and ticket management.
 * Troubleshooting: Advanced IT incident evaluation and technical problem-solving capabilities.

< data-path-to-node="16">Secondary Skills

 * Networking Protocols: Sound understanding of DHCP reservations, basic networking protocols, and communications.
 * Printer & Device Setup: Installing and troubleshooting local/network printers and peripherals (scanners, etc.).
 * Data Migration: Experience migrating user data/profiles safely during replacements.
 * Active Directory & Identity Management: Experience with user account management (AD, Citrix, email accounts).
 * Technical Documentation: Ability to draft operational guides, SOPs, and technical workflows.

## Description

* Technical Support & Resolution: Prioritize and resolve IT incidents and service desk tickets with urgency.
 * System Deployment: Image, configure, and deploy new computers, peripheral hardware, local and network printers, and required software.
 * Data & Profile Migration: Securely migrate and protect user data and profiles during hardware refreshes.
 * Network & Systems Collaboration: Work alongside network, data center, and application development teams to troubleshoot customer-level issues.
 * Project Leadership & Documentation: Lead technical support initiatives and create process documentation/SOPs in alignment with service level agreements.
 * Security & Compliance: Ensure full compliance with organizational IT security standards to protect data and systems.