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# Executive Technical Support Agent

- **Company:** TekWissen LLC
- **Location:** Menlo Park, CA, United States
- **Salary:** $83,200.0 - $104,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Bash Shell, Desktop Computing, Information Technology Operations, Internet Security, Python (Programming Language), System Center Configuration Manager, Windows PowerShell, Software Engineering, Scripting, Mobile Os, Break Fix, Microsoft InTune, Patch Management, Casper Suite, CIS Benchmarks, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/executive-technical-support-agent-menlo-park-ca--31b55cc9-fa01-4b0c-87fd-480506b7977e

## About the Role

Technical Support, Internet Security, Artificial Intelligence (AI), Supply Chain, Finance, Technical Operations, Technical Support, Desktop Administration, Desktop PC, Technical Delivery, 1+ years of experience in desktop support, endpoint engineering, or a similar IT role
Hands-on troubleshooting experience with Windows, macOS, and mobile operating systems
Experience with endpoint management platforms (e.g., Intune, Jamf, SCCM/MECM) and ITSM/ticketing tools (e.g., ServiceNow)
Working knowledge of device imaging, patch management, and security baselines
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users
Ability to work on-site and lift equipment up to 40 lbs
Preferred qualifications
Certifications such as CompTIA A+, Microsoft MD-102, Jamf Certified Tech, or ITIL Foundation
Scripting or automation experience (PowerShell, Bash, Python, etc.)
Technical writing or knowledge base management experience
Experience supporting high-volume, fast-paced environments

## Description

Role summary The Executive Technical Support Agent delivers desktop management
and technical support for a large enterprise client, targeting C-Suite and Vice President level customers. You will resolve hardware and software issues across end-user devices, manage the device lifecycle, and keep the fleet secure and compliant with client-provided standards, working closely with the client's IT operations, security, and procurement teams., Diagnose, troubleshoot, and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices
Keep devices compliant with client security policies, patch cadences, and configuration baselines
Develop and maintain runbooks, configuration guides, known-issue records, and end-user knowledge articles
Partner with IT operations, security, and procurement to coordinate hardware logistics, escalation pathways, and continuous improvement