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# Tech Support Analyst II

- **Company:** LPL Financial
- **Location:** Fort Mill, SC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $56,451.0 - $94,037.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Business Software, Software Documentation, Computer Networks, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Computer Equipment, Information Technology, Laptops
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d95e125bf459809

## About the Role

* 2+ years of technical support experience or related experience.
 * Associate's degree, certificate, or boot camp completion in Computer Science or a related field.
 * Experience supporting Microsoft Active Directory, Microsoft Office, Microsoft 365, corporate networks, and mobile device technologies.
 * Working knowledge of Windows operating systems, PC hardware, networking concepts, and mobile technologies.
 * Experience providing customer support and issue resolution in a professional environment.

Core Competencies:

 * Strong communicator with excellent documentation, troubleshooting, and problem-solving skills.

Preferences:

 * Strong communicator with excellent documentation, troubleshooting, and problem-solving skills.
 * Collaborators who deliver exceptional client experiences.
 * Familiarity with Windows operating systems, computer hardware, networking concepts, and mobile device support.
 * Previous experience providing technical support in a corporate or customer-focused environment.
 * Experience troubleshooting desktop, laptop, printer, VPN, or mobile device issues.

## Description

The Tech Support Analyst provides IT support to LPL employees by resolving or escalating technical issues in a timely and professional manner across multiple communication channels. This role also supports internal IT initiatives, including technology rollouts, end-user adoption efforts, new hire onboarding support, and knowledge base development to enhance service delivery, automation, and AI-enabled support capabilities., * Receive, log, track, and manage incoming support requests through phone, reservations, customer-initiated incidents, and chat channels.

 * Troubleshoot and resolve issues related to line-of-business applications, Microsoft technologies, VPN connectivity, mobile devices, laptops, desktops, printers, and other hardware.
 * Research reported issues, provide status updates, and communicate escalation paths to end users when necessary.
 * Adhere to established service management processes, support procedures, and documentation standards.
 * Contribute to continuous improvement initiatives by identifying opportunities to reduce service desk volume and developing knowledge base articles.
 * Support technology deployments and initiatives that improve employee adoption of new tools and services.
 * Assist new hires with IT setup and onboarding activities to enable a successful start at LPL.

What Are We Looking For?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, are driven to help our clients succeed, and contribute to a culture where we win together and create and share joy in our work. Successful candidates embrace continuous improvement, collaboration, accountability, and exceptional customer service.