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# IT Manager

- **Company:** RAIN, Inc
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $160,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Python (Programming Language), Network Administration, PCI Data Security Standards, Systems Architecture, IT General Controls (ITGC), Okta, Agentic-AI, Build Management, Information Technology, Apple Business Manager, Gsuite
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2359c97ff5ef88b3

## About the Role

* 5 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company.
 * Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus.
 * Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
 * Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more.
 * Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices.
 * A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them.
 * Strong end user support instincts and excellent written and verbal communication.
 * Experience as part of a lean IT team (or a team of one), handling everything from end-user support to systems and infrastructure
 * A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team.

Nice to have:

 * Experience in fintech, payments or another regulated and high compliance environment.
 * Experience with agentic AI tools and building AI powered internal workflows.
 * Vendor negotiation and SaaS cost optimization experience.

## Description

* Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
 * Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
 * Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
 * Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
 * Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
 * Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
 * Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems

Automation, agentic AI and identity engineering

 * Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
 * Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
 * Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
 * Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
 * Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting.
 * Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.

Security and Compliance

 * Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
 * Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access.
 * Assist with security alert triage and incident response in coordination with the IT Manager.