> Markdown version of [/jobs/ext/4456211-technical-program-manager-rma-field-failure-analysis](https://www.wearedevelopers.com/jobs/ext/4456211-technical-program-manager-rma-field-failure-analysis). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Program Manager, RMA & Field Failure Analysis

- **Company:** ALTEN Technology USA
- **Location:** Palo Alto, CA, United States
- **Experience:** Experienced
- **Salary:** $130,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, JIRA, Databases, Software Debugging, Embedded Software, Firmware, Issue Tracking Systems, Log Analysis, Power BI, Scripting
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-program-manager-rma-field-failure-analysis-palo-alto-ca--0580e306-3193-4401-b4b0-084f46d01f3f

## About the Role

* 8+ years in automotive electronics, including 3+ years leading technical teams or programs
 * Strong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshooting
 * Solid understanding of embedded firmware and diagnostics: logs, DTCs, UDS
 * Knowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive Ethernet
 * Proven experience with 8D, FTA, 5-Why, RCA and CAPA
 * Comfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN tools
 * Experience coordinating offshore teams
 * Jira or equivalent ticket tracking; strong reporting skills (Excel / Power BI)
 * Excellent English communication, both with engineers and with management

Nice to have

 * RMA or warranty analysis experience at an OEM or Tier 1, ideally in EV
 * Knowledge of battery management systems, infotainment or telematics ECUs
 * IPC-A-610, X-ray / CSAM interpretation, experience working with external FA labs
 * Python scripting for log analysis
 * PMP or equivalent certification

## Description

Technical leadership

 * Triage incoming RMAs and route each one: on-site analysis, offshore analysis, plant, supplier or external lab
 * Drive root cause investigations on ECU hardware and firmware, alongside the engineers
 * Review FTA, RCA and CAPA reports for technical quality before delivery to the client
 * Support hands-on debug on the bench when needed: failure reproduction, measurements, log extraction
 * Identify systemic issues and failure trends across vehicle programs

Program management

 * Manage the RMA backlog and priorities with client engineering
 * Coordinate daily work between the on-site and offshore teams (PST overlap)
 * Track KPIs (throughput, turnaround time, backlog) and run the weekly scorecard and monthly reporting
 * Manage risks, escalations and stakeholders, from engineering and quality teams to suppliers
 * Structure and improve the RMA process: templates, known-issues database, automation