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# Help Desk Specialist - 175864

- **Company:** Zachary Piper
- **Location:** Centennial, CO, United States
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Cisco Nexus Switches, Systems Integration, Diagnostic Tools, Tablet Computers, Software Troubleshooting, SC Clearance, Operational Systems
- **Published:** October 6, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9218302/help-desk-specialist-175864

## About the Role

* 1+ years of Help Desk, Technical Support, Customer Service, or related experience.
 * Basic knowledge of Windows operating systems, networking fundamentals, and troubleshooting methodologies.
 * Experience using ticketing systems, call center tools, or service desk platforms.
 * Strong customer service, communication, and problem-solving skills.
 * Bachelor's Degree.
 * Ability to work rotating shifts in a 24x7 support environment.
 * Eligible to obtain and maintain a Common Access Card (CAC).
 * Active Secret Clearance.

## Description

* Provide technical support for NEXUS-enabled missions and mission-critical operational systems.
 * Monitor and respond to requests within Mattermost support channels and assist users with troubleshooting activities.
 * Resolve connectivity, application, and device issues involving Windows systems, tactical communications platforms, tablets, laptops, and related technologies.
 * Manage discrepancy reports (DRs), monitor troubleshooting tools, and coordinate issue resolution activities.
 * Escalate complex technical issues to subject matter experts and maintain Systems Integration Lab (SIL) node capabilities.