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# Help Desk Technician / Analyst 2

- **Company:** Fuse3 Solutions
- **Location:** Battle Ground, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer-Generated Imagery, Issue Tracking Systems, Citrix Systems, Windows Remote Assistance, Remote Desktop Services, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, ServiceNow IT Service Management, Computer Equipment, Servicenow, User Accounts
- **Published:** October 6, 2026
- **Apply:** https://www.dice.com/job-detail/96dc2c4e-cbd9-46dd-a7b4-b1e5209b7abb

## About the Role

* Bachelor's degree in IT or a related field, or an associate degree with 3-5 years of relevant experience.
 * 3+ years of experience in desktop or IT support.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication skills.
 * Experience with desktop/laptop imaging and deployment.
 * Experience with IT ticketing systems; ServiceNow is a plus.

Technical Skills

 * Windows 10
 * Microsoft 365 and Teams
 * Active Directory
 * Citrix
 * Remote Desktop/Remote Assistance
 * Desktop and laptop hardware
 * Printers and mobile devices

## Description

Fuse3 Solutions is partnering with a well-established organization seeking a Desktop Support Technician to provide hands-on technical support to end users. This role will troubleshoot hardware, software, network, and application issues while providing both onsite and remote support., * Provide desk-side and remote support to end users.

 * Troubleshoot desktop, laptop, printer, mobile device, network, and software issues.
 * Serve as the first point of contact for IT support requests.
 * Assist with computer imaging, deployments, upgrades, and technology refresh projects.
 * Support user accounts and access within Active Directory.
 * Document and manage support requests through a ticketing system.
 * Maintain IT hardware and software and assist with asset management.
 * Work with other IT teams to resolve more complex technical issues.
 * Provide excellent customer service and clear communication to end users.