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# Junior Help Desk Support Technician / active Top Secret

- **Company:** Peraton Inc
- **Location:** Quantico, VA, United States
- **Experience:** Starter
- **Salary:** $66,000.0 - $106,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, Microsoft SharePoint, Computer Networking Systems, Software Troubleshooting, Computer Equipment, RSA SecurID
- **Published:** October 2, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9210094/junior-help-desk-support-technician-active-top-secret

## About the Role

* BS/BA with 3 years of relevant experience. An additional 4 years of relevant experience may be considered in lieu of the bachelor's degree.
 * Experience providing Tier I and Tier II technical support.
 * Experience troubleshooting computer hardware, software, and networking systems.
 * U.S. citizenship required.
 * A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Preferred / Desired Qualifications:

 * Experience with Active Directory.
 * Experience supporting RSA SecurID tokens.
 * Experience with Microsoft SharePoint.
 * Strong troubleshooting, communication, documentation, and customer-service skills.
 * Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.

## Description

* Provide Tier II technical support to end users via phone, email, and virtual support channels.
 * Support the operation, maintenance, and troubleshooting of system infrastructure.
 * Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
 * Create and deliver technical training materials for end users and support personnel.
 * Compile and report monthly support metrics.
 * Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
 * Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
 * Participate and support in a monthly on-call rotation.
 * Develop and maintain in-depth knowledge of the company's products, services, applications, and systems.
 * Provide support in an environment that operates 24 hours a day, 7 days a week.