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# Technical Support Specialist

- **Company:** PSI Services LLC
- **Location:** Henderson, NV, United States
- **Experience:** Starter
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, System Software, TeamViewer, Computer Equipment, Zendesk, Cisco
- **Published:** October 2, 2026
- **Apply:** https://www.thejobnetwork.com/job/67cde0a2-373b-4ce2-ab75-e31860da3d93/technical-support-specialist

## About the Role

* High school diploma or equivalent required.
 * Bachelor's degree preferred.
 * Minimum of 1-3 years Technical Support experience
 * Excellent verbal and written communication skills.
 * Experience with ZenDesk, AnyDesk, Cisco and any other TSR applications
 * Knowledgeable in MS Office applications installation, operation and support.
 * PC hardware support knowledge.

## Description

The Technical Support Specialist is primarily responsible for assisting PSI test takers with technical issues or questions relating to computer hardware or software inquiries, as well as general Q&A. Must be comfortable speaking with our candidates via phone as well as chat while providing exceptional and professional services. This requires the ability to navigate issues to resolution in a timely fashion whilst tracking all calls and chats via internal ticketing system.

Role Responsibilities

 * Provide level 2 technical phone\chat\email support.
 * Provide technical and application support for a variety of services for online test delivery.
 * Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
 * Develop sound understanding of Technical Support operations and related applications and systems as well as business related processes and procedures.
 * Take ownership and responsibility of an issues from start through to a successful resolution

 * The duties requires that the Technical Support Agent receives and logs queries using some applications such as Zendesk, Anydesk and other TSR related applications.
 * Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated applications.
 * Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures
 * Participate in the Quality Assurance process of testing application releases.