> Markdown version of [/jobs/ext/445849-technician-2-help-desk](https://www.wearedevelopers.com/jobs/ext/445849-technician-2-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician 2 - Help Desk - **Company:** Maximus, Inc. - **Location:** Tysons, VA, United States - **Salary:** $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Desktop Computing, Image Management, Issue Tracking Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Software Maintenance, Remote Access Technology, Remote Desktop Services, Laptops - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=623db3b46d1b5a5f ## About the Role Do you have experience in Visio?, Do you have a High school diploma or GED?, * High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience., High School diploma or equivalent with 2 - 4 years of experience. * Must have a minimum of 6 months' of production experience in the CMS BOSC program. * Must be available to work Monday-Friday, 10:00 AM-6:30 PM EST, with the flexibility to adjust their schedule or provide coverage outside these hours as needed. * Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies. * Experience with and/or ability to use call center telephony equipment. * Experience in customer support or call center support. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project). * Strong verbal and written communication skills. * Strong analytical and problem-solving skills. * Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. * Highly detail-oriented, organized, timely, and customer service-oriented. * Ability to work well independently and in a team setting. * Adaptable, flexible and able to deal with ambiguity and change. * Excellent oral and written communication and customer service skills. * Excellent attention to detail and good analytical skills. #techjobs #clearance #veteranspage ## Description * Provide desktop and operational support to assigned site(s) and remote offices. * Provide accurate and creative solutions to user problems of a moderate and complex nature. * Provide timely resolution of user and support issues across company sites. * Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base. * Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices. * Install and support a variety of PC operating systems. * Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner. * Diagnose, resolve, and follow up on issues relating to various user concerns. * Use remote desktop software to provide remote support and resolve issues for remote offices or home office users. * Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures. * Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment. * Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations. Job-Specific Essential Duties and Responsibilities: * Provide remote support and resolve issues for users whom may be at remote offices or home office users. * Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository. * Assist in troubleshooting advanced technical issues within the network and telecommunications environments. * Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. * Identify areas deserving attention in the technical support environment and consult with management. * Ensure tickets are accurately documented and resolved in a timely manner. * Work within the team framework created by management and work with team members on assigned projects. * Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues. * Handles customer support requests that cannot be solved by Tier 1. * Forward support requests not resolved by Tier 2 as required by following established procedures. ## Related Videos - [You’re a great coder? 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