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# Help Desk Specialist

- **Company:** Applied Control
- **Location:** Greenwood Village, CO, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Access Technology, Smartsheet, Tablet Computers, Peripherals, Computer Equipment, Virtual Computing, Information Technology, Laptops, Communication Devices
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a2f242452a3f9704

## About the Role

* Associates Degree in IT or Computer Science, Technical training or equivalent work experience

 * Minimum 2 years of experience in a similar role

 * Knowledge/experience with Virtual Computing, Microsoft Windows, Microsoft Office, VPN, printers, and laptops

 * Advanced skill level in MS Office Suite required

## Description

* Under the guidance of the IT Manager, effectively handle day-to-day help desk tickets (including documentation) and technical support needs in an effective manner while balancing multiple and shifting priorities.

 * Embrace special projects enthusiastically.

 * Comfortable working as part of a small team.

Help Desk Specialist Responsibilities:

 * Ensure the IT Department provides excellent internal customer service at all times

 * Provide support for the following: Laptops/Desktops/Tablets, printers, file shares, user account creation, MS Office products, Telephony systems, SmartSheet, iPhones, Helpdesk documentation, basic network issues

 * Troubleshoot user-reported IT issues and provide resolution onsite or via remote access

 * Track and follow up on technical issues using a ticket management system. Document procedures and resolutions to support requests

 * Quickly and accurately determine/diagnose the scope and impact of technical issues.

 * Update and maintain documentation

 * Cross train with others in the IT Department

 * Participate on special projects as directed

 * Other duties as assigned