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# Desktop Technician

- **Company:** OPTIME TECH
- **Location:** Mineral Point, WI, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Computer-Generated Imagery, Data Centers, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Microsoft Office, Windows Servers, Networking Basics, Networking Cables, Network Connections, PuTTY, Remote Desktop Services, Microsoft SharePoint, TCP/IP, Telnet, Windows Desktop, Software Troubleshooting, Information Technology, Windows Security, Laptops, Network Server, Server Operating Systems & Platforms
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b92cb00cb021a14c

## About the Role

* 3-5 years of IT/Desktop Support experience
 * High school diploma or equivalent
 * Hands-on experience with:
 * Desktop support
 * Computer imaging
 * Windows 10/11
 * Printer support
 * Hardware/software troubleshooting
 * Basic networking
 * Customer service
 * Experience with Active Directory
 * Knowledge of TCP/IP and network connectivity
 * Experience working with switches and common network devices
 * Strong troubleshooting and communication skills
 * Ability to work 100% onsite

Preferred Technical Experience

 * Windows Server 2008-2019
 * Active Directory, DNS, DHCP and Group Policy
 * Antivirus and basic Windows security
 * TCP/IP and switching
 * Microsoft Office
 * Telnet / PuTTY
 * Remote Desktop (RDP)
 * Microsoft Teams / SharePoint
 * Imaging and backup/recovery software
 * Servers and data center/data closet equipment
 * UPS systems
 * Network cabling and port mapping, * Please briefly describe your hands-on experience with desktop support, Windows 10/11 troubleshooting, computer imaging, Active Directory, networking, and printer/hardware support.

Experience:

 * Desktop support: 2 years (Required)

Ability to Commute:

 * Mineral Point, WI 53565 (Required)

## Description

We are seeking an experienced Desktop Technician IV to provide onsite technical support in a manufacturing environment. The ideal candidate will have strong hands-on experience with desktop support, Windows systems, computer imaging, networking, printer support, and troubleshooting., * Provide onsite desktop and technical support to end users.

 * Troubleshoot hardware, software, desktop, laptop, printer, and peripheral issues.
 * Perform computer imaging, operating system installations, and device deployments.
 * Set up and configure new desktops, laptops, clients, and servers according to documented processes.
 * Support Windows desktop and server environments.
 * Perform standard maintenance on desktops and servers, including patches, agent installations, and incident troubleshooting.
 * Support Active Directory and basic Windows security functions.
 * Monitor and support data closet equipment, servers, UPS systems, and network equipment.
 * Monitor and report general site IT health, including data closets, servers, network connectivity, and client systems.
 * Assist with cable runs and provide guidance to local teams regarding cable runs and terminations.
 * Maintain and document network/IDF changes and port mappings.
 * Escort vendors for maintenance activities involving data closet systems.
 * Assist with server operations and onsite IT infrastructure.
 * Provide printer and peripheral support.
 * Work closely with site personnel and IT teams to follow established IT best practices.
 * Provide customer-focused technical support and troubleshooting.