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# IT Technician (2 Years Exp Req)

- **Company:** WORLDBAND
- **Location:** Bellingham, MA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Windows Servers, Networking Basics, Server Administration, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, Server Operating Systems & Platforms, User Accounts
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e4408b33a7a7411

## About the Role

* 2+ years of experience in an IT help desk or MSP environment (preferred)
 * Experience supporting multiple clients or environments simultaneously
 * Working knowledge of Windows desktop and server operating systems
 * Experience with Active Directory, Microsoft 365, and basic networking concepts
 * Strong troubleshooting, time management, and customer service skills
 * Ability to prioritize tasks in a ticket-driven environment
 * Willingness to occasionally work nights and weekends
 * Reliable transportation required

Job Type

 * Full-time, * Technical support: 2 years (Required)
 * Microsoft Windows Server: 2 years (Required)
 * Help desk: 2 years (Required)

Ability to Commute:

 * Bellingham, MA 02019 (Required)

## Description

We are seeking a full-time IT Help Desk Technician to support multiple client environments in a Managed Service Provider (MSP) setting. This role is responsible for handling a high volume of help desk tickets, supporting end users across diverse systems, performing device deployments, basic networking troubleshooting, and routine server maintenance. The ideal candidate thrives in a fast-paced, client-facing environment and understands the importance of SLAs, documentation, and customer satisfaction., * Provide remote and on-site technical support for multiple client environments

 * Respond to and resolve help desk tickets via phone, email, and ticketing system while meeting SLA expectations
 * Troubleshoot PC hardware, software, printers, and basic network connectivity issues
 * Prepare, configure, and deploy desktops, laptops, mobile devices, and peripherals
 * Create, modify, and manage user accounts in Active Directory and Microsoft 365
 * Perform routine and monthly server maintenance and monitoring tasks
 * Accurately document work performed, resolutions, and configurations
 * Escalate complex or unresolved issues to senior technicians when appropriate
 * Occasionally travel to client sites for on-site support
 * Participate in after-hours and on-call support rotation