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# Scheduling Representative - Bi-lingual English/Spanish

- **Company:** DAVIS BEHAVIORAL HEALTH, INC.
- **Location:** Layton, UT, United States
- **Salary:** $37,960.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Payment Systems, Microsoft Office
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7c4bdf6836a49bc

## About the Role

Davis Behavioral Health (DBH) is seeking a compassionate and detail-oriented Bilingual Scheduling Representative to join our Clinical Support Team. In this role, you will be a vital connection point for our clients-helping them access care, navigate appointments, and feel welcomed from their very first interaction.

If you are passionate about helping others, thrive in a fast-paced environment, and enjoy making a meaningful difference in people's lives, we encourage you to apply., * Must be 18 years or older

 * High school diploma or equivalent
 * Strong verbal communication and customer service skills
 * A compassionate, respectful, and professional approach when working with clients and families
 * Ability to quickly build rapport and maintain positive relationships
 * Fluency in both English and Spanish (required; proficiency assessment required)

Preferred Skills & Experience

 * Proficiency with computers, including typing and Microsoft Office Suite
 * Experience in a medical office or familiarity with medical terminology
 * Comfort using standard office equipment (phones, printers, fax machines, payment systems)

## Description

As a Scheduling Representative, you will play a key role in delivering an exceptional client experience. Responsibilities include:

 * Serve as the first point of contact by answering calls to our central scheduling line with warmth, professionalism, and efficiency
 * Schedule, reschedule, and cancel appointments while ensuring accuracy and timeliness
 * Act as a primary contact for Spanish-speaking clients, providing clear and supportive communication
 * Coordinate closely with clinical and medical staff to understand scheduling needs, preferences, and waitlists
 * Communicate essential appointment details and next steps to clients
 * Update and manage appointment changes, including those made through automated systems
 * Utilize DBH's electronic medical record (EMR) system while maintaining strict adherence to HIPAA and privacy standards
 * Screen calls, route messages appropriately, and provide helpful information to clients and team members
 * Support additional administrative tasks as needed to meet organizational needs

Why this role matters:
You are often the first voice clients hear. Your empathy, professionalism, and responsiveness help set the tone for their care-especially for those navigating mental health challenges.