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# Jr. Help Desk Support

- **Company:** FRONTGATE TECHNOLOGY SOLUTIONS LLC
- **Location:** Brentwood, TN, United States
- **Experience:** Starter
- **Salary:** $35,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BIOS, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Networking Hardware, Network Security, Microsoft Office, Microsoft SQL Server, Network Administration, Remote Desktop Services, Software Engineering, TCP/IP, Web Applications, Backup and Restore, Wireless Access Point, Network Routers, Firewalls (Computer Science), Computer Equipment, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a0738f1952e778f3

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in related field or equivalent experience in remote client technology support, network administration, and support activities in multi-user network environments.

 * Experience in network administration, systems analysis and design, and support activities in multi-user network environments.
 * Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.

Proficiency with computing hardware and software including:

 * Desktop and Laptop Imaging, Standardization, and Configuration
 * Networking equipment: router, firewall, access points & switches
 * Demonstrated proficiency in MS Office applications
 * Knowledge of Office 365 (Email setup & managing)
 * Desktop Configuration, Imaging & Standardization with BIOS knowledge
 * MS Windows Server, MS SQL Server, MS Exchange Server
 * DHCP, DNS & Active Directory
 * TCPIP, RRAS, Terminal Services especially related to connectivity and troubleshooting
 * Backup Software, devices and media

## Description

Work directly with customers on a consulting basis with all aspects of IT infrastructure management including:

 * Diagnose and resolve hardware and software issues in an efficient and timely manner.
 * Create and provide innovative solutions to complex technical problems
 * Manage and maintain a web based queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level.
 * Plan, coordinate and implement network security measures that protect data, software and hardware.
 * Participate and follow implementation for IT projects such as upgrades, training and troubleshooting.
 * Perform other duties as assigned


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