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# Help Desk Specialist

- **Company:** TEAM 360 STAFFING LLC
- **Location:** Vallejo, CA, United States
- **Salary:** $62,400.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Connectivity Problems, Computer Equipment
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a844932056f41a2a

## About the Role

* Previous customer service experience is required.
 * Previous help desk, IT support, or technical troubleshooting experience is preferred.
 * Strong verbal and written communication skills.
 * Professional appearance and demeanor, with the ability to represent the organization positively.
 * Excellent interpersonal skills and a customer-first mindset.
 * Strong problem-solving skills and attention to detail.
 * Ability to multitask, prioritize requests, and remain composed in a fast-paced environment.
 * Basic knowledge of Windows operating systems, Microsoft Office, and common computer hardware is preferred.
 * Reliable, punctual, and able to work effectively both independently and as part of a team.

Ideal Candidate

The ideal candidate is personable, polished, dependable, and service-oriented. They should be comfortable interacting with a variety of people, handling questions professionally, and creating a positive experience for every individual they assist. A strong customer service background and a professional presentation are essential for success in this role.

## Description

We are seeking a professional, customer-focused Help Desk Specialist to provide technical support and excellent customer service in a professional office environment. The ideal candidate will have strong communication and interpersonal skills, a polished and presentable appearance, and the ability to assist users with technical issues in a friendly, efficient, and professional manner. This role requires someone who is approachable, service-oriented, and comfortable interacting with employees, clients, and visitors., * Provide first-level technical support to users experiencing hardware, software, and connectivity issues.

 * Respond to help desk inquiries by phone, email, and in person.
 * Troubleshoot basic computer, printer, software, and network connectivity issues.
 * Document support requests, track issues, and follow up to ensure timely resolution.
 * Deliver exceptional customer service while maintaining a professional and welcoming demeanor.
 * Assist with computer setup, equipment installations, and user account access as needed.
 * Escalate complex technical issues to the appropriate IT personnel.
 * Maintain a clean, organized, and professional work environment.
 * Communicate technical information clearly to users with varying levels of technical knowledge.
 * Follow company policies and procedures while maintaining confidentiality and professionalism.