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# Help Desk Support Specialist

- **Company:** INMAN TECHNOLOGIES LLC
- **Location:** Fort Worth, TX, United States
- **Salary:** $41,600.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Software Engineering, Office365
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3357df0356adb2d8

## About the Role

* High school diploma or equivalent; relevant IT education is preferred.
 * Previous help desk or technical support experience is an advantage.
 * Basic knowledge of computer hardware, operating systems, and networking.
 * Familiarity with Microsoft 365 and Windows troubleshooting.
 * Strong communication, customer service, and problem-solving skills.
 * Ability to prioritize tickets and manage multiple requests.
 * Good documentation and organizational skills.
 * CompTIA A+ or a similar IT certification is a plus., Applicants should be evaluated based on job-related skills, experience, and qualifications in accordance with applicable employment laws.

## Description

Inman Technologies is seeking a customer-focused and detail-oriented Help Desk Support Specialist to provide technical assistance to users and support day-to-day IT operations. The successful candidate will troubleshoot computer problems, resolve software issues, assist with account access, and help maintain reliable technology systems.

The ideal candidate has strong communication skills, a practical approach to troubleshooting, and the ability to deliver timely, professional support in a fast-paced environment.

Responsibilities

 * Respond to help desk requests by phone, email, or ticketing system.
 * Troubleshoot hardware, software, printer, and connectivity issues.
 * Assist users with password resets, account access, and application problems.
 * Install, configure, and update computers and approved software.
 * Support Microsoft Windows and Microsoft 365 applications.
 * Document technical issues, troubleshooting steps, and resolutions.
 * Escalate complex incidents to senior IT personnel when necessary.
 * Assist with workstation setup, equipment maintenance, and user onboarding.
 * Follow IT security policies and protect confidential company information.
 * Provide clear technical instructions and maintain professional customer service.