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# Product Support Specialist

- **Company:** LABOR OF LOGIC LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software as a Service, Information Systems, Human Resources Information System (HRIS), Product Software Implementation Methods, Software Systems, Time Tracking Software
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=94250696368d9705

## About the Role

* Ability to occasionally travel onsite to client locations within New England would be helpful but not required., * Strong technical aptitude and capabilities.
 * Passion for delivering exceptional customer service and problem solving skills.
 * Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
 * Excellent written and verbal communication skills.
 * Strong organizational and follow through skills.

Preferred Qualifications:

 * Software implementation experience, preferably in a SaaS environment.
 * Strong Excel skills.
 * College Degree in Information Systems or Business Administration. In lieu of degree, 2+ years of relevant work experience
 * Strong Time & Attendance, Payroll and/or HRIS process knowledge, * Do yo have experience supporting or implementing HR, Payroll or Time & Attendance software solutions? If Yes, please provide details., * High school or equivalent (Required)

## Description

* Provide dedicated customer service of the Time and Attendance products to the existing client base.
 * Manage implementation project plans for new clients including on-site and remote installs, configuration, and customer training.
 * Act as the primary contact for the client during the implementation process and discusses the implementation plan and timeline.
 * Ensure ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.

 * Manage technical support on multiple accounts while delivering exceptional customer service.
 * Provide on-site software demonstrations to potential clients.
 * Identify and document any potential improvements in the client life cycle such as training, documentation and system enhancements in order to increase customer satisfaction.
 * Participate in special projects and company initiatives as requested.