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# IT Infrastructure Engineer (Dallas, TX)

- **Company:** Intelligent Technical Solutions
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $56,451.0 - $68,182.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Business Software, Hyper-V, Issue Tracking Systems, Sage ERP, Microsoft Office, Network Architecture, QuickBooks (Software), Virtualization Technology, Backup and Restore, Break Fix, Firewalls (Computer Science), Adobe, Information Technology, Vmware
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a141fd1e7aa6c6d

## About the Role

* Willing to work full-time on-site, either at the company office or client locations as required.
 * Experience with Windows and Mac OS troubleshooting.
 * Experience with Server 2016 through 2025.
 * Experience with VMWare and Hyper V Virtualization.
 * Experience supporting M365 and Azure.
 * Minimum of three years experience in IT Support or a similar role.
 * Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
 * Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
 * Experience with Managed Service Providers (MSPs) is highly desirable.
 * Active Server Certifications are preferred.
 * Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

## Description

This role is expected to be able to resolve the following technical issues with little or no assistance:

 * Workstation operating system issues of any kind.
 * Printer issues of any kind.
 * Standard business application (Office, etc.) issues of any kind.
 * Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
 * Server issues of any kind.
 * Basic and intermediate networking issues.
 * Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations., * CSAT: Scores filled out by clients using the rating system in tickets.

 * Quality Score: Assessments performed by the training and quality team.
 * Utilization: Hours entered into tickets in the ticketing system.
 * Hours / Ticket: Average number of hours entered per service ticket.
 * First-touch closed: Tickets completed with one time entry.