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# IAM IT Operations Analyst III

- **Company:** Upbound
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, User Authentication, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Python (Programming Language), Windows PowerShell, Role-Based Access Control, Azure Active Directory, Runbook, Single Sign-On, Data Logging, Scripting, Enterprise Software Applications, Software Troubleshooting, Workday, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a44e11b53c38087

## About the Role

* 3-5+ years of progressively responsible experience in IAM Operations, identity administration, IT Operations, directory services, automation, or a comparable technical role.

 * Advanced hands-on experience with Microsoft Entra ID, Active Directory, identity lifecycle management, SSO, SCIM, provisioning, synchronization, MFA, RBAC, and least privilege.

 * Demonstrated proficiency with PowerShell and Python for IAM administration, automation, reporting, reconciliation, and remediation.

 * Strong troubleshooting, communication, documentation, customer-service, and organizational skills with the ability to independently own complex issues through resolution.

PREFERRED QUALIFICATIONS

 * Experience with ServiceNow workflow automation, Flow Designer, reporting, or related automation tools.

 * Experience with hybrid identity environments, identity governance, privileged access, access reviews, and audit controls.

 * Experience supporting executives/VIPs and leading technical automation or process-improvement initiatives.

WORK ENVIRONMENT & EXPECTATIONS

 * On-site presence in Plano, TX is required.

 * Must appropriately handle confidential information, sensitive identity data, and privileged administrative access.

 * Must follow established security, approval, change-management, least-privilege, segregation-of-duties, documentation, and audit requirements.

## Description

The IAM IT Operations Analyst III is a senior technical resource responsible for Microsoft Entra ID administration, identity lifecycle management, scripting and automation, account remediation, and complex technical troubleshooting. The role serves as a senior escalation point for IAM, onsite technology, and VIP/executive issues and works across Workday, Entra ID, Active Directory, ServiceNow, and downstream applications to resolve problems and improve IAM operations., Identity & Access Management

 * Administer and troubleshoot Entra ID and Active Directory users, groups, authentication methods, enterprise applications, SSO, SCIM, synchronization, provisioning, and licensing.

 * Support joiner, mover, leaver, rehire, transfer, contractor, and contractor-to-coworker lifecycle processes across Workday, IAM, Entra ID, Active Directory, ServiceNow, and downstream applications.

 * Investigate provisioning, synchronization, authentication, and access failures and validate identity attributes, group membership, licensing, and lifecycle status.

Automation & Account Remediation

 * Develop, troubleshoot, document, and safely execute PowerShell and Python scripts for IAM administration, reporting, reconciliation, automation, and bulk remediation.

 * Identify and remediate orphaned, stale, duplicate, cloud-only, legacy, improperly synchronized, unauthorized, and lifecycle-excluded identities.

 * Apply appropriate scripting controls including testing, logging, and audit documentation.

Technical Escalations & VIP Support

 * Serve as a senior escalation resource for complex IAM, authentication, provisioning, access, and onsite technology issues.

 * Independently determine root cause and drive high-impact incidents through final resolution.

 * Provide responsive support for executives and VIPs and coordinate resolution with IAM Engineering, Cybersecurity, Service Desk, HR, Application Owners, and other technology teams.

Leadership & Continuous Improvement

 * Mentor Analysts I-II, provide technical guidance, lead knowledge transfer, and maintain runbooks, Knowledge Base articles, and scripting documentation.

 * Identify opportunities to automate repetitive work and improve IAM operational processes.

 * Lead smaller IAM automation and remediation efforts through requirements, testing, implementation, validation, and ongoing support.