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# Technical Support Specialist

- **Company:** Ancora Software, Inc.
- **Location:** San Diego, CA, United States
- **Salary:** $55,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Configuration Access Protocols, Software Applications, Issue Tracking Systems, Networking Basics, Remote Service Software, System Testing, Software Troubleshooting, Information Technology, User Administration
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e28747253dd15c22

## About the Role

* Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
 * Experience in technical support, help desk operations, or customer service is beneficial.
 * Familiarity with computer systems, software applications, and basic networking.
 * Strong troubleshooting, communication, and organizational skills.
 * Ability to explain technical information to nontechnical users.
 * Ability to prioritize requests and work effectively in a team.

Preferred Skills

 * Familiarity with ticketing systems and remote support tools.
 * Basic knowledge of Windows, Microsoft 365, and user account management.
 * Understanding of software installation, application configuration, and troubleshooting.
 * Experience maintaining support documentation and knowledge-base articles.

## Description

* Respond to technical support requests by email, phone, or support ticketing systems.
 * Troubleshoot software, account access, installation, and configuration issues.
 * Guide users through technical solutions and application features.
 * Document reported problems, troubleshooting steps, and resolutions.
 * Escalate complex issues to the appropriate technical teams.
 * Assist with software updates, system testing, and basic configuration tasks.
 * Monitor open support tickets and communicate progress to users.
 * Identify recurring issues and recommend improvements to support documentation.