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# Technical Support Technician

- **Company:** Ampcus Inc
- **Location:** Bellevue, WA, United States
- **Salary:** $62,400.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Microsoft Office, Software Deployment, ServiceNow IT Service Management, Computer Equipment, Information Technology, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3fd8c741e5a298b

## About the Role

* Proven experience in an IT support role, involving extensive customer support, both remote and in-person
 * Full understanding of Windows Environment and extensive experience with MS Office Suite
 * A+ Certification
 * Ability to travel, and ability to pass a driving record review

Ideally, you'll also have:

 * Bachelor's degree in Information Technology
 * ServiceNow or related ticketing management system

## Description

As a Global Support Services Analyst, you'll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you'll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.