> Markdown version of [/jobs/ext/4461194-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4461194-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** German American Bank.
- **Location:** Evansville, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Desktop Computing, Network Troubleshooting, Microsoft Office, Microsoft Software, Citrix Systems, Computer Networking Systems, Information Technology, Laptops, Cisco, User Accounts, Vmware
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=71364aaadfee1ddf

## About the Role

* Associate's degree in Computer Technology, MIS, CIS, or a related field-or equivalent work experience
 * Minimum 1 year of experience in technical support or help desk support in a networked environment

Bonus Points:

 * Financial services industry experience (familiarity with Fiserv core processing systems a plus)
 * Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms
 * Technical Proficiencies in Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting
 * Skills & Abilities in written and verbal communication skills
 * Ability to prioritize tasks, work independently, and collaborate with cross-functional teams
 * High attention to detail with the ability to troubleshoot and resolve complex issues
 * Strong customer service focus with a friendly and professional demeanor
 * Strategic thinker with the ability to understand and act on technical information

## Description

You'll be the go-to person for internal support-resolving desktop, software, and system issues quickly and thoroughly. Whether you're responding to a ticket, setting up a workstation, or helping on a network project, your attention to detail and collaborative approach help keep everything running smoothly.

User Support & Desktop Administration

 * Provide Tier I technical support via phone, email, and chat to internal users across locations.
 * Set up, maintain, and troubleshoot user workstations, including desktops, laptops, printers, and peripheral devices.
 * Create, modify, and delete user accounts, access permissions, and mailboxes.
 * Support Microsoft applications and proprietary banking systems in a Windows environment.
 * Prioritize and manage incoming support tickets; escalate unresolved issues appropriately.
 * Provide on-call support as scheduled in a rotational format.

Network & Systems Assistance

 * Assist network and system administrators in the maintenance and monitoring of voice, security, cloud, and endpoint systems.
 * Support components of Active Directory, Exchange, VMware, and Citrix environments.
 * Participate in technology projects such as system upgrades, deployments, and integrations.
 * Assist with inventory management and software/hardware tracking.

Knowledgebase & Documentation

 * Contribute to and maintain IT documentation, standard operating procedures, and support knowledgebase.
 * Identify opportunities for improved efficiency and user experience; recommend solutions.