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# Help Desk Technician - Tier 1

- **Company:** BETTERIT, LLC
- **Location:** Levittown, PA, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Issue Tracking Systems, Remote Service Software, Software Engineering, Windows Desktop, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3a9e52460e34615

## About the Role

* High school diploma or equivalent.
 * Familiarity with Windows and Mac operating systems.
 * Understanding of computer systems, networks, and software applications.
 * Excellent communication and interpersonal skills.
 * Strong problem-solving abilities and attention to detail.
 * Ability to work independently and as part of a team.
 * Customer service experience (technical support experience is a plus but not required).
 * Valid driver's license and reliable transportation for occasional client visits.

Preferred Qualifications:

 * Associate's degree in Information Technology or related field.
 * Experience in an IT support or helpdesk environment.
 * Experience with ticketing systems and remote support tools.
 * Certification in CompTIA A+ or similar is a plus.

## Description

As a Tier 1 Help Desk Technician at BetterIT, you will be the first point of contact for technical support within our IT support team. You will provide essential assistance to end-users by troubleshooting and resolving basic technical issues. This role is crucial in maintaining the smooth operation of our IT systems and ensuring user satisfaction., * Respond to user inquiries and provide technical support via phone, email, or chat.

 * Troubleshoot and resolve basic hardware and software issues.
 * Document and track user issues and resolutions in the ticketing system.
 * Escalate complex issues to Tier 2 support as necessary.
 * Assist in setting up and configuring computer systems and peripherals.
 * Maintain a high level of customer service and professionalism.
 * Conduct initial diagnostics and provide solutions to common problems.
 * Update and maintain technical documentation and user guides.
 * Most work is based in our office, with occasional onsite visits to client locations.