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# IT Support Technician

- **Company:** Volt Information Sciences Inc
- **Location:** Memphis, TN, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $68,640.0
- **Contract:** Temporary contract
- **Skills:** Apple Mac Systems, Linux, Image Management, Networking Basics, Network Connections, Software Engineering, Windows Desktop, Software Troubleshooting, Laptops
- **Published:** October 6, 2026
- **Apply:** https://www.dice.com/job-detail/8ae655e8-142b-4a1c-93d3-f02af654337d

## About the Role

* High school diploma or equivalent required.
 * Associate degree preferred.
 * 1-2 years of experience in IT support or similar role.
 * Proficiency with imaging tools and OS deployment.
 * Familiarity with Windows, macOS, Linux.
 * Basic networking knowledge.
 * Hardware troubleshooting.

Preferred Skills & Qualifications

 * Bilingual English and Spanish preferred/ needed.
 * Technical certifications (i.e. A+, Network+, MCSE).

## Description

* Primary focus is deskside support of desktops, laptops, mobile devices, printers, conference room technologies, and related end-user infrastructure.
 * Delivers world-class, on-site IT service to staff, covering the full lifecycle of end-user technology: onboarding and setup, upgrade and installation, in-person and remote troubleshooting, repair and replacement, asset recovery, and protection of hardware and software.
 * Prepare devices for deployment by wiping data, reimaging, and testing functionality.

 * Configure user profiles, network connectivity, and peripheral devices.
 * Stage, schedule, and deploy devices to end-users.

 * Diagnose and resolve basic hardware and software issues.
 * Verify deployment success and resolve post-imaging errors or failures.
 * Perform routine maintenance tasks.

 * Maintain records of reimaged devices.
 * Update asset management systems.
 * Document procedures and troubleshooting steps.

 * Provide 1st and 2nd tier support to SpaceX employees at the desk, on the production floor, and in conference rooms.
 * Troubleshoot software and hardware issues in person and remotely, with a sense of urgency appropriate to mission-critical and sensitive systems.
 * Assist with employee onboarding and initial workstation setup; support upgrades, moves, adds, and changes.
 * Communicate timelines, status, and resolution clearly to technical and non-technical users.