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# Lead IT Support Specialist Fulfillment Center

- **Company:** CareerCircle
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, ASP.NET, HTML, PHP (Programming Language), Microsoft Excel, Multitier Architecture, Microsoft Windows, Active Directory, Airflow, IBM AIX, Apple IOS, IBM System I, User Authentication, Microsoft Outlook, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Virtual Desktops, Network Architecture, Networking Basics, Network Connections, Citrix Systems, Office Suite, Microsoft PowerPoint, Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, SQL Databases, TCP/IP, Transmission Control Protocol (TCP), VMware VSphere, Wide Area Networks, Wireless Networks, Data Logging, Network Switches, Network Routing, Office365, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Laptops, Visual Basic Language, Vmware
- **Published:** October 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ma/boston/3320ebe8-1145-47a3-affb-46490e2b0e79

## About the Role

Composure
Operations
Leadership
Zoom Rooms
Communication
Microsoft 365
Cyber Security
Detail Oriented
Self-Motivation
Professionalism
Authentications
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Microsoft Office
Active Directory
Virtual Desktops
Operating Systems
Microsoft Outlook
Technical Support
Microsoft Windows
Device Management
Windows PowerShell, Microsoft SharePoint
Microsoft Windows 10
IT Service Management
CompTIA Certification
Remote Access Systems
Full Stack Development
Azure Active Directory
Technical Documentation
Network Troubleshooting
Business Transformation
Calmness Under Pressure
Mobile Device Management
Office 365 Exchange Online
Conference Room Technology
Verbal Communication Skills
End-User Training And Support
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Transmission Control Protocol (TCP)
Microsoft Intune (Mobile Device Management Software), We are seeking a highly motivated Tier II Desktop Support Technician to provide white glove technical support in a fast-paced Windows enterprise environment. This individual will serve as a key escalation point for complex desktop, endpoint, and end-user issues while delivering exceptional customer service to executives, VIP users, and business stakeholders.

The ideal candidate will possess strong troubleshooting skills across Windows operating systems, hardware, networking, collaboration technologies, and mobile devices. This role requires excellent communication skills, professionalism, and the ability to provide a high-touch support experience while maintaining responsiveness and technical excellence., * 3+ years of Desktop Support or End User Support experience in a Windows environment.

 * Experience supporting Windows 10 and Windows 11 operating systems.
 * Strong knowledge of Active Directory user and group administration.
 * Experience supporting Microsoft 365 and Exchange Online environments.
 * Knowledge of networking fundamentals including:
 + TCP/IP
 + DNS
 + DHCP
 + VPN
 + LAN/WAN connectivity
 + Wireless networking
 * Experience troubleshooting desktop hardware, peripheral devices, and printer issues.
 * Familiarity with endpoint management tools such as SCCM, Intune, MECM, or similar platforms.
 * Experience supporting mobile devices including iOS and Android.
 * Strong customer service, communication, and interpersonal skills.
 * Ability to interact professionally with executives and senior leadership., * Experience providing executive or VIP support.
 * Experience with Microsoft Intune and Azure Active Directory (Entra ID).
 * Knowledge of Microsoft Teams Rooms and conference room AV technologies.
 * Familiarity with PowerShell administration and automation.
 * Experience supporting enterprise security tools and MFA solutions.
 * Exposure to VMware, Citrix, or virtual desktop environments.
 * Industry certifications such as:
 + CompTIA A+
 + Network+
 + Microsoft Fundamentals
 + Microsoft Modern Desktop Administrator Associate, * Exceptional customer service mindset.
 * Strong attention to detail and follow-through.
 * Ability to remain calm under pressure and handle executive-facing issues with urgency.
 * Excellent written and verbal communication skills.
 * Self-motivated with strong problem-solving abilities.
 * Professional demeanor with a commitment to delivering a high-quality support experience., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Alarm Devices
Site Security
Data Recording
Cooling Towers
Apache Airflow
Access Controls
Network Routing
Network Switches
Mechanical Systems
Workflow Management
Technology Ecosystems
Packaging And Labeling
Building Management System
Continuous Improvement Process
Troubleshooting (Problem Solving)
Computer Room Air Handler (CRAH) Units, Operations
Leadership
Zoom Rooms
Communication
Microsoft 365
Cyber Security
Detail Oriented
Self-Motivation
Professionalism
Authentications
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Microsoft Office
Active Directory
Virtual Desktops
Operating Systems
Microsoft Outlook
Technical Support
Microsoft Windows
Device Management
Windows PowerShell, Microsoft SharePoint
Microsoft Windows 10
IT Service Management
CompTIA Certification
Remote Access Systems
Full Stack Development
Azure Active Directory
Technical Documentation
Network Troubleshooting
Business Transformation
Calmness Under Pressure
Mobile Device Management
Office 365 Exchange Online
Conference Room Technology
Verbal Communication Skills
End-User Training And Support
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Transmission Control Protocol (TCP)
Microsoft Intune (Mobile Device Management Software)
+0

## Description

* Provide Tier II desktop support for Windows 10 and Windows 11 environments.
 * Deliver white glove support to executive leadership, VIP users, and business-critical personnel.
 * Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
 * Support desktops, laptops, docking stations, printers, monitors, conference room technology, and mobile devices.
 * Manage Active Directory tasks including user account creation, password resets, group membership changes, and account administration.
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite products.
 * Provide advanced troubleshooting for VPN connectivity, remote access, and authentication issues.
 * Install, configure, deploy, and maintain workstation hardware and software.
 * Utilize ITSM tools to document incidents, service requests, resolutions, and asset information.
 * Support meeting and collaboration technologies including Microsoft Teams Rooms, Zoom Rooms, conference room AV systems, and presentation equipment.
 * Perform workstation imaging, deployments, hardware refreshes, and technology rollouts.
 * Coordinate escalation activities with infrastructure, network, systems, and cybersecurity teams when necessary.
 * Assist with onboarding and offboarding processes, including equipment provisioning and account access management.
 * Maintain inventory of IT assets, peripherals, and spare equipment.
 * Create and maintain technical documentation, user guides, and support procedures.
 * Participate in after-hours support, special projects, and on-call rotations as required., * Windows 10 / Windows 11
 * Active Directory / Azure AD (Entra ID)
 * Microsoft 365
 * Outlook
 * Teams
 * Intune
 * SCCM/MECM
 * VPN Technologies
 * Zoom
 * Microsoft Teams Rooms
 * Printer Management
 * Laptop & Desktop Deployment
 * Mobile Device Management (MDM), IBM i
IBM AIX
Planning
Auditing
Scheduling
Communication
VMware VSphere
Building Trust
Microsoft Excel
Windows Servers
Microsoft Office
Microsoft Access
CompTIA Network+
Technical Issues
Material Handling
Computer Hardware
Desktop Computing
Peripheral Devices
Networking Hardware
Local Area Networks
Microsoft PowerPoint
Production Equipment
Relationship Building
Network Infrastructure
PHP (Scripting Language)
Active Server Pages (ASP)
SQL (Programming Language)
HyperText Markup Language (HTML)
Troubleshooting (Problem Solving)
Visual Basic (Programming Language)
+0