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# IT Administrator

- **Company:** Nordex SE
- **Location:** Chicago, IL, United States
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Monitoring of Systems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8685756c0d9a3aa0

## About the Role

* Bachelor's degree in Computer Science or a related technical discipline, or an equivalent combination of education, certifications, and experience.
 * Experience providing Level I and Level II help desk support in a business environment.
 * Experience supporting Microsoft 365 and familiarity with Azure services.
 * Knowledge of computer hardware, software, networking, and IT security principles.
 * Experience implementing IT projects and supporting business technology initiatives.
 * Strong troubleshooting, problem-solving, and customer service skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
 * Experience working with project management tools and methodologies is preferred.
 * Ability to travel up to 25% throughout the United States and Canada.

Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must:

 * Demonstrate a strong understanding of and commitment to safety protocols and procedures.
 * Ensure compliance with all safety regulations and company policies.
 * Proactively identify and mitigate potential safety hazards.
 * Maintain a safe and organized work environment both in office settings and while supporting remote business locations.
 * Communicate effectively with team members and management to support a culture of safety.
 * Speak and understand English fluently to effectively communicate safety and job-related information, follow instructions, and collaborate with colleagues throughout North America.

## Description

The role of IT Administrator directly supports Nordex's mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As an IT Administrator, you will provide first-line help desk and onsite IT support for Nordex North America, with primary responsibility for supporting the Chicago office. This role combines hands-on technical support, infrastructure administration, user support, system security, and project participation while ensuring employees have reliable technology solutions to support business operations., * Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues when required.

 * Deliver onsite IT support for the Chicago office, including conference room technology and office infrastructure support.
 * Install, configure, and maintain computer hardware, software, peripherals, and related technology systems.
 * Manage user accounts and system access in alignment with company security policies and user lifecycle processes.
 * Monitor system performance, investigate alerts, and escalate security or operational concerns as appropriate.
 * Support network resources and ensure the availability of critical technology services.
 * Train employees on hardware, software, and technology best practices.
 * Partner with vendors to resolve technical issues and implement solutions.
 * Participate in IT projects and technology improvement initiatives.
 * Maintain accurate technical documentation, asset inventories, and support procedures.
 * Deliver responsive, customer-focused support while meeting service expectations and maintaining strong communication with end users.