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# Service Desk Specialist in Bethesda, MD

- **Company:** Elegant Enterprise Wide Solutions
- **Location:** Bethesda, MD, United States (Remote available)
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Access, Identity and Access Management, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/f45aff79-a8cd-4261-8534-c923346eacb7

## About the Role

* Bachelor's degree preferred; equivalent access/account administration experience acceptable.

Relevant Experience

 * 7+ years supporting account management, identity/access administration, registration workflows, or federal user communities.

Technical Expertise

 * Access control, account lifecycle, role validation, audit documentation, privacy/security handling, ServiceNow workflows.

Certifications

 * ITIL 4 Foundation preferred; Security+ or IAM-related training preferred.

## Description

* Leads account management, institutional registration, role assignment validation, account lifecycle management, audit-ready documentation, and access accuracy.